I contacted customer services and they deleted my account and told me to set up another, but it still didn’t work, so they did it again, third times a charm right? Actually, no, five times was a charm for eon and me that day. I didn’t know apps could wake up on the wrong side of bed until that day. When my meters were first installed the app refused to let me login, just because.
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If you're not able to top up using the app we recommend the full website, you can also call our automated line on 08 It's always worth giving it a couple of hours and then if not sorted getting in touch and we can push the top up through to your meter(s). It should happen very rarely and I do apologise it's affecting you more frequently. The problem you've encountered whereby the money has left your account but not gone onto the meter is a known issue. Hi Lianne, I'm sorry to hear of the problems you've had. Shame on you EON! A word of advice EON If you just took some accountability for your issues maybe we would be a bit more understanding and not have customers losing so much trust in you! I see your company being the ones that will be having to offer compensation in the future for all the unfair treatment, dishonesty and barely legal practices you are conducting. I feel sorry for those this is happening to that may not understand as well and are therefore fully being taken advantage of by this company. The problems are deep within this company and they are being covered up, Albeit not well. She admitted there were wide spread problems but no solution. Do they not know we have access to internet to research? Lol. They made me feel insane and that I was doing wrong until I spoke to an advisor and told her that there are thousands of complaints out there exactly the same as mine. I have made several complaints and they have all been closed by the advisors before even getting to a manager apparently. I think they have been briefed that they are to deny and deny there are problems! So please beware. EON take my money out of my bank and then don’t put the credit on the meter!! And I have to call up every time. I am having problems with the actual website trying to top up. This app was rubbish two years ago it’s still rubbish now when I re downloaded it. You'll need to create an online E.ON account to be able to use the App for the first time – just select “Register” on the login page to get started.ĭo not download! Cancel any EON accounts and switch! Nothing but trouble Check your account balance, manage your bills and direct debit. Use live chat to speak to us if you’ve got any questions. Keep an eye on how you’re using your energy with our handy See© tool. Submit a meter reading, easier than ever with the in-app torch.
For your home or for your business, we’ve made it even easier to manage your gas and electricity on the go with us at E.ON. We’re committed to our part in a sustainable future and all our customers get 100% renewable electricity as standard.
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If you're an E.ON Next customer you won't be able to use this app, you'll need the E.ON Next app instead which you can download here: Take control of your energy with the E.ON Energy App.
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